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Headquartered, Charlotte, NC


Established in 2005 by Paige Plampin Welch. THE SALES OFFICE, Inc. #TSO was founded and partnered in 2022 with colleagues Amber Sloan, Christy Rahall, and Erin Helms with the principle that human capital is the greatest investment you can ever make.

THE SALES OFFICE, Inc. #TSO is not an outsourced sales team but instead a managed hotel sales department accountable for generating revenue through its local markets, national qualification and brand training and certification. 

THE SALES OFFICE, Inc. #TSO prides itself in providing immediate, personal, honest, and professional hospitality sales service. Our sales teams take pride in supporting General Managers in budget successes, assisting front desk agents in delivering a promised service guarantee, and delivering immediate professional hospitality service to valued travelers. Our sales teams are invaluable.


The founder is known to quote, "I will forever be indebted to our sales teams past and present, you will too!"

Certifications & Awards

2023 - Hyatt Envision

2021 - Hilton University Sales Training

2020 - Elite Certified Cvent User

2019 - Marriott Sales Access Edge.Certification

2019 - Hospitality Sales Professional of the Year

2018 - OneSource/SFA Certification

2017 - Hospitality Humanitarian Award

2015 - Show Us the Money/ Social Butterfly Award

2015 - #1000reasons / Community Leadership Award

2013 - Vistitor in Your Own City - Light Up the Workplace

2013 - IHG Mastering Sales Leadership Certification

2010 - Starwood Hotels DOSM (HotStarts) Certification

Active Portfolio

Aloft Chicago Schaumburg - Rolling Meadows

Best Western Plus Fort Worth North

Candlewood Suites Asheville

Country Inn & Suites Huntersville

Courtyard by Marriott Rock Hill

Courtyard by Marriott Detroit Brighton

Fairfield Inn & Suites Arrowood

Fairfield Inn & Suites Nashville Airport

Four Points Charlotte Pineville 

Four Points Fort Worth North

Four Points by Sheraton Nashville 

Hampton Inn & Suites Duluth Atlanta

Holiday Inn Express & Suites Baltimore

Holiday Inn Express Brentwood Franklin Area

Home 2 Suites CLT Piper Glen Ballantyne Area

Home 2 Suites Cumming Atlanta

Hyatt House CLT Rea Farms Matthews Area

Wingate by Wyndham Concord 


Active in market – feet on the streets

Sales administrators on phones

Live sales reports

Sales CRM database

Follow-up to follow-through

Trained in MeetingBroker, CVENT, Lanyon, & brand RFPs

Lead generation, qualify, request, execute & welcome back

Supports, builds, and executes team sales strategies

Merits brand(s) standards, tools, trainings, marketing & certifications

Skilled rapport, customer retention & customer need analysis

Communication built around sales pitch development

Positive objections management

Current in market knowledge and research

Active with local chambers/CVB and community leaders

Dependable, consistent, flexible, organized, responsive

Goal orientated/driven/accountable

Verbal communication and active listening

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