THE SALES OFFICE, Inc.
Headquartered, Charlotte, NC
Established in 2005 by Paige Plampin Welch. THE SALES OFFICE, Inc. #TSO was founded and partnered in 2022 with colleagues Amber Sloan, Christy Rahall, and Erin Helms with the principle that human capital is the greatest investment you can ever make.
THE SALES OFFICE, Inc. #TSO is not an outsourced sales team but instead a managed hotel sales department accountable for generating revenue through its local markets, national qualification and brand training and certification.
THE SALES OFFICE, Inc. #TSO prides itself in providing immediate, personal, honest, and professional hospitality sales service. Our sales teams take pride in supporting General Managers in budget successes, assisting front desk agents in delivering a promised service guarantee, and delivering immediate professional hospitality service to valued travelers. Our sales teams are invaluable.
The founder is known to quote, "I will forever be indebted to our sales teams past and present, you will too!"
Certifications & Awards
2023 - Hyatt Envision
2021 - Hilton University Sales Training
2020 - Elite Certified Cvent User
2019 - Marriott Sales Access Edge.Certification
2019 - Hospitality Sales Professional of the Year
2018 - OneSource/SFA Certification
2017 - Hospitality Humanitarian Award
2015 - Show Us the Money/ Social Butterfly Award
2015 - #1000reasons / Community Leadership Award
2013 - Vistitor in Your Own City - Light Up the Workplace
2013 - IHG Mastering Sales Leadership Certification
2010 - Starwood Hotels DOSM (HotStarts) Certification
Active in market – feet on the streets
Sales administrators on phones
Live sales reports
Sales CRM database
Follow-up to follow-through
Trained in MeetingBroker, CVENT, Lanyon, & brand RFPs
Lead generation, qualify, request, execute & welcome back
Supports, builds, and executes team sales strategies
Merits brand(s) standards, tools, trainings, marketing & certifications
Skilled rapport, customer retention & customer need analysis
Communication built around sales pitch development
Positive objections management
Current in market knowledge and research
Active with local chambers/CVB and community leaders
Dependable, consistent, flexible, organized, responsive
Verbal communication and active listening