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#TSO

THE SALES OFFICE, Inc.

Headquartered, Charlotte, NC

704.237.0389

History

Established in 2005 by Paige Plampin Welch. THE SALES OFFICE, Inc. #TSO was founded and partnered in 2022 with colleagues Amber Sloan, Christy Rahall, and Erin Helms with the principle that human capital is the greatest investment you can ever make.

THE SALES OFFICE, Inc. #TSO is not an outsourced sales team but instead a managed hotel sales department accountable for generating revenue through its local markets, national qualification and brand training and certification. 

THE SALES OFFICE, Inc. #TSO prides itself in providing immediate, personal, honest, and professional hospitality sales service. Our sales teams take pride in supporting General Managers in budget successes, assisting front desk agents in delivering a promised service guarantee, and delivering immediate professional hospitality service to valued travelers. Our sales teams are invaluable.

 

The founder is known to quote, "I will forever be indebted to our sales teams past and present, you will too!"

Active Portfolio

Since 2005  Wingate by Wyndham CLT Airport I85

Since 2006  Four Points CLT Pineville 

Since 2017  Courtyard by Marriott Rock Hill

Since 2018  Wingate by Wyndham Concord 

Since 2018  Country Inn & Suites Huntersville

Since 2020  Holiday Inn Express & Suites BAL

Since 2021  Holiday Inn Express Brentwood

Since 2021  Four Points by Sheraton Nashville 

Since 2021  Fairfield Inn & Suites Nashville BNA

Since 2021  Candlewood Suites Asheville

Since 2022  Aloft Schaumburg

Certifications & Awards

 

2021 - Hilton University Sales Training

2020 - Elite Certified Cvent User

2019 - Marriott Sales Access Edge.Certification

2019 - Hospitality Sales Professional of the Year

2018 - OneSource/SFA Certification

2017 - Hospitality Humanitarian Award

2015 - Show Us the Money/ Social Butterfly Award

2015 - #1000reasons / Community Leadership Award

2013 - Vistitor in Your Own City - Light Up the Workplace

2013 - IHG Mastering Sales Leadership Certification

2010 - Starwood Hotels DOSM (HotStarts) Certification

Skills

Active in market – feet on the streets

Sales administrators on phones

Live sales reports

Sales CRM database

Follow-up to follow-through

Trained in MeetingBroker, CVENT, Lanyon, & brand RFPs

Lead generation, qualify, request, execute & welcome back

Supports, builds, and executes team sales strategies

Merits brand(s) standards, tools, trainings, marketing & certifications

Skilled rapport, customer retention & customer need analysis

Communication built around sales pitch development

Positive objections management

Current in market knowledge and research

Active with local chambers/CVB and community leaders

Dependable, consistent, flexible, organized, responsive

Goal orientated/driven/accountable

Verbal communication and active listening

Experience

2005 - 2020  Quality Inn & Suites Charlotte Matthews

2007 - 2008  Plaza Hotel

2007 - 2008  Four Points by Sheraton Charlotte Airport

2009 - 2015  Holiday Inn Express & Suites Carowinds

2010 - 2011  Holiday Inn Express & Suites Gastonia

2011 - 2020  Holiday Inn Express & Suites CLT Matthews

2011 - 2012  Holiday Inn Rock Hill

2012 - 2015  Sleep Inn Concord

2012 - 2020  Four Points RDU Airport

2014 - 2019  Comfort Suites Kannapolis

2015 - 2017  Best Western Gastonia

2015 - 2017  Comfort Inn Lincolnton

2015 - 2018  Holiday Inn Express & Sutes Kannapolis

2016 - 2018  Uptown Suites Concord

2017 - 2018  Country Inn & Suites Carowinds

2018 - 2020  TownePlace Suites Indian Land

2018 - 2020  Fairfield Inn Arrowood

2019 - 2020  Holiday Inn Express & Suites Mooresville

2019 - 2020  Holiday Inn Express & Suites Ballantyne

2020 - 2021  Holiday Inn Express & Suites CLT South End

2020 - 2022  Hampton Inn & Suites CLT Ballantyne

2020 - 2022  Comfort Suites CLT Pineville

2021 - 2022  Holiday Inn Express & Suites Auburn

2021 - 2022  Hampton Inn Auburn

2021 - 2022  Candlewood Suites Auburn

2022 - 2023  Fairfeild Inn & Suites Montgomery

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