THE SALES OFFICE, Inc.
#TSO
History
Established in 2005 by Paige Plampin Welch. THE SALES OFFICE, Inc. #TSO was founded and partnered in 2022 with colleagues Amber Sloan, Christy Rahall, and Erin Helms with the principle that human capital is the greatest investment you can ever make.
THE SALES OFFICE, Inc. #TSO is not an outsourced sales team but instead a managed hotel sales department accountable for generating revenue through its local markets, national qualification and brand training and certification.
THE SALES OFFICE, Inc. #TSO prides itself in providing immediate, personal, honest, and professional hospitality sales service. Our sales teams take pride in supporting General Managers in budget successes, assisting front desk agents in delivering a promised service guarantee, and delivering immediate professional hospitality service to valued travelers. Our sales teams are invaluable.
The founder is known to quote, "I will forever be indebted to our sales teams past and present, you will too!"
Active Portfolio
Since 2005 Wingate by Wyndham CLT Airport I85
Since 2006 Four Points Charlotte Pineville
Since 2017 Courtyard by Marriott Rock Hill
Since 2018 Wingate by Wyndham Concord
Since 2018 Country Inn & Suites Huntersville
Since 2020 Holiday Inn Express & Suites Baltimore
Since 2021 Holiday Inn Express Brentwood Franklin Area
Since 2021 Four Points by Sheraton Nashville
Since 2021 Fairfield Inn & Suites Nashville Airport
Since 2021 Candlewood Suites Asheville
Since 2022 Aloft Chicago Schaumburg - Rolling Meadows
Since 2023 Best Western Suites Knoxville Downtown
Since 2023 Home 2 Suites CLT Piper Glen Ballantyne Area
Since 2023 Hyatt House CLT Rea Farms Matthews Area
Since 2023 Home 2 Suites Cumming Atlanta
Since 2023 Four Points Fort Worth North
Since 2023 Best Western Plus Fort Worth North
Certifications & Awards
2023 - Hyatt Envision
2021 - Hilton University Sales Training
2020 - Elite Certified Cvent User
2019 - Marriott Sales Access Edge.Certification
2019 - Hospitality Sales Professional of the Year
2018 - OneSource/SFA Certification
2017 - Hospitality Humanitarian Award
2015 - Show Us the Money/ Social Butterfly Award
2015 - #1000reasons / Community Leadership Award
2013 - Vistitor in Your Own City - Light Up the Workplace
2013 - IHG Mastering Sales Leadership Certification
2010 - Starwood Hotels DOSM (HotStarts) Certification
Skills
Active in market – feet on the streets
Sales administrators on phones
Live sales reports
Sales CRM database
Follow-up to follow-through
Trained in MeetingBroker, CVENT, Lanyon, & brand RFPs
Lead generation, qualify, request, execute & welcome back
Supports, builds, and executes team sales strategies
Merits brand(s) standards, tools, trainings, marketing & certifications
Skilled rapport, customer retention & customer need analysis
Communication built around sales pitch development
Positive objections management
Current in market knowledge and research
Active with local chambers/CVB and community leaders
Dependable, consistent, flexible, organized, responsive
Goal orientated/driven/accountable
Verbal communication and active listening
Experience
2005 - 2020 Quality Inn & Suites Charlotte Matthews
2007 - 2008 Plaza Hotel
2007 - 2008 Four Points by Sheraton Charlotte Airport
2009 - 2015 Holiday Inn Express & Suites Carowinds
2010 - 2011 Holiday Inn Express & Suites Gastonia
2011 - 2020 Holiday Inn Express & Suites CLT Matthews
2011 - 2012 Holiday Inn Rock Hill
2012 - 2015 Sleep Inn Concord
2012 - 2020 Four Points RDU Airport
2014 - 2019 Comfort Suites Kannapolis
2015 - 2017 Best Western Gastonia
2015 - 2017 Comfort Inn Lincolnton
2015 - 2018 Holiday Inn Express & Sutes Kannapolis
2016 - 2018 Uptown Suites Concord
2017 - 2018 Country Inn & Suites Carowinds
2018 - 2020 TownePlace Suites Indian Land
2018 - 2020 Fairfield Inn Arrowood
2019 - 2020 Holiday Inn Express & Suites Mooresville
2019 - 2020 Holiday Inn Express & Suites Ballantyne
2020 - 2021 Holiday Inn Express & Suites CLT South End
2020 - 2022 Hampton Inn & Suites CLT Ballantyne
2020 - 2022 Comfort Suites CLT Pineville
2021 - 2022 Holiday Inn Express & Suites Auburn
2021 - 2022 Hampton Inn Auburn
2021 - 2022 Candlewood Suites Auburn
2022 - 2023 Fairfeild Inn & Suites Montgomery